Official Documents

M1cuci Privacy Policy – Malaysian Player Data Protection

At m1cuci, your privacy is more than a legal obligation — it is our moral responsibility to every member. This document transparently explains how we collect, use, store, and protect your personal information.

Effective Date: 1 January 2026  ·  Version: 3.1  ·  Personal Data Protection Act 2010 (Malaysia)

PDPA 2010 Compliance
Compliant with the Malaysian Personal Data Protection Act
256-bit SSL Encryption
All data is transmitted over secure connections
No Data Selling
Your data is never sold to third parties

Data Stored Securely

All your personal information is stored on servers protected with military-grade encryption. Access to data is strictly limited to authorised personnel with a legitimate need.

Your Data, Your Control

As an m1cuci member, you have full rights to access, correct, or request the deletion of your personal data at any time. Your rights as a user are always respected.

Limited Data Sharing

M1cuci does not sell or share your personal data with advertisers or third-party marketing companies. Data sharing occurs only with business partners who assist in operating our platform.

Rapid Breach Notification

In the event of a security incident affecting your data, m1cuci is committed to notifying you within 72 hours, in line with data protection best practices.

Clear Retention Period

Your data is not stored indefinitely. m1cuci maintains a clear data retention policy — data is deleted once the purpose for which it was collected has been fulfilled or the mandatory retention period has expired.

Policy in Bahasa Malaysia

We believe Malaysian players deserve to understand our privacy policy in their own language. This document is written in clear Bahasa Malaysia so that every provision is easily understood by all users.

1Introduction & Scope of Privacy Policy

Welcome to the m1cuci Privacy Policy. This document outlines m1cuci's ("we", "us", "the Company") commitment to protecting the privacy and personal information of every individual who uses our platform ("you", "User", "Member").

M1cuci operates as an online entertainment platform offering a wide range of games — including slots, Live Casino, blackjack, Sports Betting, badminton, lottery, and e-sports — to users in Malaysia. In the course of these operations, we necessarily collect and process certain personal information about our users.

This Privacy Policy applies to all information collected through the m1cuci website, mobile application (where available), and any interactions with our team via email, live chat, or WhatsApp.

Applicable Legislation: This Privacy Policy has been prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices for data protection. By using the m1cuci platform, you agree to the collection and use of your information as described in this document.

2Personal Data We Collect

M1cuci collects various types of information depending on how you interact with our platform. The following are the categories of data we may collect:

2.1 Identity Data

  • Full name as stated on your official identification document
  • Malaysian Identity Card (MyKad) number or passport number
  • Date of birth (for age verification purposes — must be 18 or above)
  • Gender

2.2 Contact Data

  • Malaysian mobile number
  • Email address
  • Residential address (for certain KYC processes)

2.3 Financial & Transaction Data

  • Registered payment method details (TNG digital wallet account number, GrabPay, Boost, ShopeePay, DuitNow, or FPX account)
  • Deposit and withdrawal history in MYR
  • Betting records and game activity

2.4 Technical Data

  • IP address and general location information
  • Web browser type and device operating system
  • Login and logout session records
  • Cookie and similar tracking technology data
Data CategoryExampleRequirements
Identity VerificationName, IC, Date of BirthMandatory
ContactPhone number, EmailMandatory
FinanceTNG, FPX, DuitNow accountsRequired for transactions
TechnicalIP Address, BrowserAutomatic
GamesBetting history, RTPAutomatic
CommunicationsSupport chat recordsWhere applicable

3How We Collect Information

M1cuci collects your information through the following methods:

3.1 Directly from You

When you register for an m1cuci account, the information you voluntarily provide is collected — including your name, phone number, email address, and payment details. You also share information with us when you contact our support team via live chat, email, or WhatsApp.

3.2 Automatically

When you use the m1cuci platform, our systems automatically record technical information including your IP address, device type, session activity, and game records. This data is required for platform operations and security purposes.

3.3 From Third Parties

In certain situations, we may receive your information from third-party identity verification service providers that we engage for KYC (Know Your Customer) and anti-money laundering compliance purposes.

4Purposes of Personal Data Processing

M1cuci uses your personal information solely for the following purposes:

  • Account management: Creating, verifying, and maintaining your m1cuci account
  • Transaction processing: Processing deposits and withdrawals in MYR via Malaysian payment methods
  • KYC/AML compliance: To fulfil legal obligations for identity verification and anti-money laundering prevention
  • Age verification: Ensuring all users are aged 18 and above
  • Customer support: Providing assistance and resolving your enquiries
  • Platform security: Detecting and preventing fraud, hacking, and unlawful activities
  • Personalised experience: Personalising content, promotions, and game recommendations based on your preferences
  • Marketing communications: Sending relevant promotional information (subject to your preferences)
  • Reporting & analytics: Analysing usage patterns to improve the platform
  • Responsible gaming: Monitoring gameplay patterns and supporting responsible gaming programmes
Note: m1cuci will not use your data for any purpose not stated above without first obtaining your explicit consent.

5Legal Basis for Data Processing

Under Malaysia's Personal Data Protection Act 2010, m1cuci processes your personal data on the following bases:

  • Consent: By accepting this Privacy Policy and registering an account, you consent to the processing of your data as described
  • Contract performance: Processing necessary to fulfil our contractual obligations to you as an m1cuci member
  • Legal obligations: Compliance with Malaysian laws including PDPA 2010, the Anti-Money Laundering Act 2001, and related regulations
  • Legitimate interests: Reasonably necessary to operate and protect our platform's operations

6Data Sharing with Third Parties

M1cuci takes the trust you place in us seriously. We do NOT sell, rent, or trade your personal data to any third party for their own marketing purposes.

Your information may only be shared in the following limited circumstances:

6.1 Business Service Providers

We share necessary data with service providers who help us operate the m1cuci platform, including:

  • Payment processing providers (TNG gateway, GrabPay, DuitNow, FPX)
  • Game software providers (Evolution Gaming, Pragmatic Play, etc.)
  • Identity verification (KYC) service providers
  • Server infrastructure and cybersecurity providers

All service providers are bound by strict data protection agreements and are permitted to use your data only for the specified purposes.

6.2 Legal Authorities

M1cuci may disclose personal information to Malaysian government authorities or law enforcement agencies when required by law or a valid court order.

6.3 Business Transfers

Should m1cuci be involved in any merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified via a clear notice before your data becomes subject to a different Privacy Policy.

7Data Transfers Outside Malaysia

Some third-party service providers we work with — in particular live casino game software providers and technology infrastructure providers — may store or process data outside Malaysia. Where this occurs, m1cuci ensures that:

  • Data transfers are only made to countries with adequate data protection standards
  • Legally binding data protection agreements are established with all third-party providers
  • A level of protection equivalent to Malaysian standards is maintained even when data is processed overseas

8Data Security Measures

M1cuci implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

8.1 Technical Security

  • Data encryption in transit using 256-bit TLS/SSL protocol
  • Data encryption at rest for sensitive information
  • Two-factor authentication (2FA) is available for all user accounts
  • Real-time security threat monitoring and intrusion detection
  • Independent security audits are conducted on a regular basis
  • Regular encrypted data backups

8.2 Access Controls

  • Access to user data is restricted to staff with a legitimate business need
  • All staff with access to sensitive data are subject to background checks
  • Role-based access control (RBAC) is implemented across all systems
Important Note: While m1cuci implements comprehensive security measures, no data transmission over the internet can be guaranteed 100% secure. You are also responsible for keeping your password and account login credentials safe.

9Data Retention Period

M1cuci retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.

Data TypeRetention PeriodReason
Active account dataFor the duration of the active account + 7 yearsMalaysian legal compliance
Financial transaction records (MYR)7 years after the transactionTax Act & AML Requirements
KYC records & identity verification5 years after account closureAML compliance requirements
Game activity logs2 yearsDispute resolution
Customer support records3 yearsReferrals & service quality
Marketing data (with consent)Until consent is withdrawnBased on consent
Technical logs & IP90 daysSecurity & troubleshooting

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.

10Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 and m1cuci's commitments, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of all personal data we hold about you. Requests can be made via email or live chat.

Right to Rectification

You may request corrections to any personal data that is inaccurate or outdated via your account settings or our support team.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data — subject to our legal retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time, without providing any reason.

Right to Data Portability

You may request your personal data in a machine-readable format for transfer to another service provider.

Right to Withdraw Consent

You may withdraw any consent previously given at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact m1cuci's Data Protection Officer by email: privacy@m1cuci.ws. We will respond to your request within 30 business days.

11Cookies & Tracking Technologies

M1cuci uses cookies and similar technologies to enhance your experience, ensure platform security, and understand how users interact with our platform.

Cookie TypePurposeDuration
Essential Session login, security, core platform functionality Session / 30 days
Functional Language preferences, display settings, favourite game memory 1 year
Analytics Understanding platform usage patterns for continuous improvement 2 years

Essential cookies cannot be disabled as they are required for core platform functionality. Functional and analytics cookies can be managed through your web browser settings, though this may affect your experience.

12Children's Privacy

The m1cuci platform is STRICTLY for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we determine that we have collected personal data from an individual under the age of 18, the account will be closed immediately and all associated data will be permanently deleted.

If you believe that a minor or underage individual has registered on our platform, please contact us immediately at support@m1cuci.ws.

13Changes to This Privacy Policy

M1cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any material changes will be communicated to you via:

  • In-platform notifications when you log in to your m1cuci account
  • Email to the address registered on your account (for important changes)
  • Updates to the "Effective Date" at the top of this document

Your continued use of the m1cuci platform after the effective date of the latest version of this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically.

14Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how m1cuci handles your personal data, please contact us:

Privacy Email
privacy@m1cuci.ws
Live Chat
In-platform, 24/7
Response Time
Within 30 working days

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.

Your Data Is Safe. Ready to Play?

M1cuci takes your privacy seriously. Register today and enjoy a safe, fair, and responsible Malaysian betting platform.

Any questions about your data privacy? Reach us at privacy@m1cuci.ws

Bahasa Melayu